Privacy Policy

Chartnall (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or use our services. We are committed to ensuring that any personal data we hold is handled in accordance with the General Data Protection Regulation (GDPR).

Data We Collect

We may collect and process the following personal data:

• Contact Information: Your name, email address, telephone number, and company details when you contact us or fill out a form on our website.
• Usage Data: Information about your use of our website.
• Communications: Any      messages, queries, or feedback you send to us.
• Cookies and Tracking: We use cookies to improve your experience on our site. Please refer to our Cookie Policy for more information.

How We Use Your Data

We use your data for the following purposes:

• Service Delivery: To provide you with information or services that you request from us.
• Communication: To respond to your inquiries and provide customer support.
• Website Improvement: To analyse website usage and improve our website’s functionality. 

Legal Basis for Processing

Our legal basis for processing your personal data includes:

• Consent: Where you have given clear consent for us to process your personal data.
• Contractual Necessity: Where processing is necessary to provide services that you have requested.
• Legal Obligation: Where processing is required to comply with the law.
• Legitimate Interests: To improve our website, services and for necessary business purposes, unless your rights override these interests.

Data Sharing and Transfers

We do not sell your personal data. We may share your data with third-party service providers to facilitate our services (e.g., website hosting). These providers are contractually bound to protect your data and comply with GDPR.

If we transfer personal data outside of the European Economic Area (EEA), we ensure an adequate level of data protection by using Standard Contractual Clauses or equivalent safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, we will securely delete or anonymise your data.

Data Security

We have implemented appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or loss. While we strive to protect your data, please be aware that no method of online transmission is 100% secure.

Your Rights

Under GDPR, you have rights regarding your personal data, including:

• Access: To request access to the personal data we hold about you.
• Correction: To request correction of inaccurate or incomplete data.
• Erase: To request deletion of your data, under certain conditions.
• Restriction: To request restriction of processing where applicable.
• Objection: To object to processing based on legitimate interests or for direct marketing.
• Data Portability: To request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@chartnall.com. We may ask you to verify your identity before responding to your request.

Cookie Policy

Our website uses cookies and similar technologies to enhance your experience. For details, please review our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly. This policy was last updated November 29, 2024.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at info@chartnall.com.